Refund Policy 退款政策

What is the refund process?

Refunds and returns must be done within 30 days from the date of delivery. Intentional modification or cosmetic amendments of the system that may impact the refurbishment or usability will void the terms of the system’s return policy.

You may refund/return your order for any of the following reasons:

  • Systems that are defective/damaged upon arrival, please contact us.

Here follows the general requirements for returns:

  • Proof of purchase (invoice order number and payment receipt).
  • The system must be in its original state and condition, along with all original accessories (e.g. remote control and charging cable) and any free gifts received with it.
  • Intentional misuse or abuse of the system, including failure to properly maintain or service
  • Power surges, electrical storm damage or incorrect power supply
  • Malfunction caused by improper disassembling, modification or repairing by 3rd party
  • Incorrect, improper or inappropriate operation
  • Insect or vermin infestation
  • Accidental damage due to owner's negligence
  • Exterior damages caused by chemical fumes or sharp objects

Uninstallation and return delivery charges will not be charged. Drill holes left behind by the system after uninstallation will be patched up. However, painting services will not be provided.

One 1-to-1 exchange is allowed per purchase. The exchange system will not be eligible for further exchange or refund unless faulty.

If your refund/return meets the above requirements and should you wish to proceed with the refund/return, please contact our Customer Service Team with your contact details and invoice order number.

Here follows the refund/return process:

  1. Our Customer Service Team will verify the refund/return reason(s) and arrange an uninstallation and pick-up date for you
  2. We will process your refund or replacement based on the reason(s) highlighted to our Customer Service Team within 10 days from the starting from the day we received your returned system.
  3. A refund reimbursement will be done through the same mode of payment that was made in the original purchase. For cash payments, an e-banking transfer will be done instead.


退款和退货必须在交货之日起 30 天内完成。 可能影响翻新或可用性的系统故意修改或外观修改将使系统退货政策条款失效。


  • 如果系统在抵达时有缺陷/损坏,请联系我们。


  • 购买证明(发票订单号和付款收据)。
  • 系统必须处于原始状态和状况,以及所有原始配件(例如遥控器和充电线)以及随附的任何免费礼品。
  • 故意误用或滥用系统,包括未能正确维护或维修
  • 电涌、雷暴损坏或供电不正确
  • 因第三方不当拆卸、改装或修理而造成的故障
  • 不正确、不当或不当操作
  • 昆虫或害虫侵扰
  • 由于业主疏忽造成的意外损坏
  • 化学烟雾或尖锐物体造成的外部损坏

不收取卸载和退货运费。 卸载后系统留下的钻孔将被修补。 但不提供喷漆服务。

每次购买允许进行一次一对一换货。 除非换货系统出现故障,否则将无法再进行换货或退款。



  1. 我们的客户服务团队将核实退款/退货原因并为您安排卸载和取货日期
  2. 我们将在收到您退回的系统之日起 10 天内,根据向我们的客户服务团队强调的原因处理您的退款或换货。
  3. 退款将通过与原始购买时相同的付款方式进行。 对于现金付款,将改为通过电子银行转账进行。